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Automating notifications and feedbacks
Automating notifications and feedbacks

Customer notifications

Laszlo Malinovszky avatar
Written by Laszlo Malinovszky
Updated over a week ago

Using a Field Service Software is only better than using paper if the processes are automated.

Repair-CRM automates the following task:

  • Incoming Work Requests from Clients are processed 24/7

  •  After a Request is assigned to your workforce, the technician is notified about the new job

  • The customer is notified on the day of the Appointment on WHO to expect and WHEN

  • If necessary, the CUSTOMER can CANCEL the appointment by clicking from the email

  • Technicians receive their daily briefing in an email

  • After a Job is done, the CUSTOMER receives the WORK ORDER PDF in an email and asked to RATE the JOB

  • RATINGs are collected and displayed in a LEADERBOARD

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