Using a Field Service Software is only better than using paper if the processes are automated.
Repair-CRM automates the following task:
Incoming Work Requests from Clients are processed 24/7
After a Request is assigned to your workforce, the technician is notified about the new job
The customer is notified on the day of the Appointment on WHO to expect and WHEN
If necessary, the CUSTOMER can CANCEL the appointment by clicking from the email
Technicians receive their daily briefing in an email
After a Job is done, the CUSTOMER receives the WORK ORDER PDF in an email and asked to RATE the JOB
RATINGs are collected and displayed in a LEADERBOARD