Job requests are new work waiting for you to review. This article shows where they come from and how to handle them.
Where requests come from
Online booking / Customer Portal – customers submit a request themselves, also per asset.
Recurring tasks on assets – marked with a blue "Recurring Task" indicator.
Integrations – for example Zapier or a call center posting to the request portal API (Grow plans and above).
Handle a request
Open the Job Requests tab.
Sort by Age descending so the newest are on top.
Open the request and review the details.
Convert it to a job with the Assign button, then schedule and assign it. [
Common questions
Requests from my integration stopped coming in
Check the Zap history in your Zapier account and that your API token is still valid (Settings → System settings → Integrations).