Each user in Repair-CRM has one role. The role decides what they can see and do.
The roles
Admin – full access, including all settings, users, subscription and integrations.
Manager – can create, dispatch and manage jobs, but can't change settings.
Technician – works only on jobs assigned to them, no dispatching.
Placeholder – no rights. Useful for a calendar lane or a user you haven't set up yet.
Change a user's role
Go to Settings → User Settings.
Select the user and click Edit.
Choose the new role and save.
Common questions
A new user can't do anything
They're probably a Placeholder. Change the role.
Who can reopen closed jobs?
Admins and managers.
Do all roles count toward my user limit?
Yes, all roles count.