Every new user gets an activation email to create their password. Here's what to do if it didn't arrive, expired, or someone forgot their password.
The activation email didn't arrive
Ask the user to check spam/junk.
In Settings → User Settings, check that their email address is correct. Each user needs a unique email.
Check that your email (SMTP) settings work, otherwise no emails go out.
The activation link expired
Activation links are valid for 10 days. If it expired:
Go to Settings → User Settings.
Edit the user and save, but it will not send the e-mail again, you need to reset the password again.
Or contact us in the chat and we'll help activate the user.
Remind the user to click the link and create a password, not to sign up for a new account.
Forgot password
Use the password reset option on the login page at repaircrm.app.
One login per person, one device at a time
One user can only be logged in on one device at a time. If you log in on another device, the first device shows "You have been logged out, because you logged in from another device." Each person should have their own user account; do not share one login between several people.
Common questions
The user still shows "Not activated"
They haven't completed the activation link yet. Once they do, they can log in on web and mobile.
I keep getting logged out of the app
Someone else is probably using the same login on another device. Create a separate user for each person.
Can an admin set a password for a user?
Yes as an Admin you can reset the password for a user.